Shape
customer experiences

We apply Service Design to improve the old and build the new by creating impactful customer and employee experiences.

It’s never too soon when it comes to education

Robo Wunderkind

Understand parents and children, aiming to improve the experience of educational toy usage.

We are your partner to

  • Boost the overall NPS score
  • Reduce costs by improving your customer experience
  • Create loyal customers while reducing the customer churn

Proven results

Read our blog about Service Design

Koos’ toolbox

Take a deep dive into our design approach.

Unfold all tools

Customer Journey Mapping

Visualise your customer’s experience in an engaging and explicit visual.

Employee Experience

Engage your workforce by designing a valuable working environment.

Service Design for Sustainability

Creating positive impact through behaviour change, helping both people and planet.
Unfold all tools

Enough reading,
Let’s talk.

We are here for a reason.

Get in touch

Marieke Maas

Our Business Developer expert in the field of service design and CX management who believes a positive attitude can save the world.
Send Marieke an email

Mariana Ribeiro

Our service designer passioned about big problems and making sense of complexity while making the world a better place.
Send Mariana an email

Let’s team up

Shape customer experiences

We apply Service Design to improve the old and build the new.

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Launch digital products

We drive the process from idea napkin to App Store.

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Deliver innovation strategy

We accelerate innovation efforts to future proof your organisation

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