Why this topic?
We portrait Healthcare as a very human-centered industry by nature. However, there is still a lot to improve in the world of doctors, hospitals, and insurances, to ensure the overall experience for the patients (and the people involved) is more pleasant.
At Koos, we have been applying our service design skills to humanize the healthcare industry for a while now. It is time to share our main takeaways from case studies and experiences in the healthcare field, to inspire and motivate others to contribute!