To enable the national government to implement the results broadly and create support amongst all stakeholders, more than 25 multidisciplinary sessions with internal users took place. In these sessions, we teamed up with internal users from each governmental level (national, provincial, municipal and local water management institutes). Together with them, we created solutions for their clients.
In order to create a consistent experience for the customer, a selection of 27 service innovations was made. The innovations that were selected create a seamless connection between digital and physical services. Subsequently a list of requirements and several implementation strategies were developed, to ensure that all stakeholders and clients can easily implement the results. The Customer Journeys, innovations and implementation strategies were used as input for the development of the new digital platform for the Environmental Planning Act. Moreover, municipalities all over the Netherlands are currently using the results to improve their local service delivery.