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Inspiring Dutch youth taking the train by creating a tailored experience.

Putting the customer at the heart of the biggest Dutch health insurer to boost customer satisfaction and improve their services.

Making a circular process concrete by aligning stakeholders in the transition towards the circular economy.

An informative website, that guides elderly and their loved ones through the care process, step by step.

Creating a more empathic customer experience to help prevent financially troubled customers.

Reducing stress in pharmacies for all parties involved through smoother medicine switches and a holistic approach.

From a raw business idea into a validated value proposition, clarifying what coaching specifications and price fit the target group

Digitally chasing the 5-star lottery dream by improving the user experience on the app.

An Innovation approach and collaboration structure within the organisation for consensus, long-term strategy, and transparency.

Improving the customer experience and efficiency in requesting and installing smart energy meters.

Align and improve teams’ interactions within the current data flow in a way that is implementable tomorrow to level up

Empower Siemens IT to become the driving force of a user-centric way of working.

Understand parents and children, aiming to improve the experience of educational toy usage.

A new process allows municipalities to scale their circular efforts when building and renovating public spaces.

End-to-end service solutions using genetics-based medicine as one of the possibilities for the future of preventive medicine.

Setting up a stage-gated, customer-centric incubator process that allows the development of solutions based around the client’s tech.

Future-proof service delivery for Coöperatie VGZ to prevent financially unhealthy futures

Developing therapy need-based profiles with potential use for proposition development, commercial communication, and patient contact.

A new inclusive future-proof compass and foundation for the Municipality of Amsterdam.

Gaining insight into the needs and dreams of users to shape the future of the job market.

Improving the current digital customer journey and helping Deeply setting out a new strategy abroad.

To facilitate healthcare consumers and find the best possible care, we actively involved them in their healthcare process.

Digitally guiding 10 innovative concepts through design sprints to reach their full potential and be implemented within the organisation.

Testing hypotheses on a winning sustainable strategy for Sogrape.

Creating and teaching a new set of methodologies, tools and canvases that ING employees will use across the globe.

Developing a new strategy to bring the overall student experience within the hotel industry to a whole new level.

Integrating Service Design into Justlease's DNA to transform into a competitive service provider.