Learn & Lunch
About the coaches
Catarina Silva – our Portuguese service designer committed to positive change, both procedural and organisational.
Ruben Aalbers – Koos business developer, focused on both employee and customer experience management.
Why this topic?
Over the last years, staff tends to switch jobs quickly. HR departments are facing challenges in how to attract and maintain talents. The focus is shifting towards a more human-centered approach with more attention to the desires of individuals.
The Service design approach can be a great tool to identify issues occurring across the work environment, and we will show you how.
For HR managers and Heads of People who believe business success starts from within.
What will we cover in this Learn & Lunch?
- Why should you prioritise Employee Experience
- Where you should focus to become an Experiential Organisation
- How Service Design can help you get there
What will be the key learnings?
In this Learn & Lunch session, we will deep dive into the changing needs of organisations to keep their employees happy and be able to feed them with new (personal) challenges.