Frances creates the space to question the ordinary, understand differences between people and translate them to produce positive impact. As an anthropologist, she loves to dive into the organisational culture of clients to understand the way they behave. Unlike most Koosjes, Frances doesn’t start her day with coffee but with a yoga stretch.

Laura likes to describe her way of working as a merge of service design and sailing, her two passions. Goal-oriented, she spots a dot on the horizon and sets the direction to go! When she finds obstacles along the process, she’s flexible to adjust. Laura believes the balance stands between being a go-getter & open-minded.

Laura is passionate about designing for people with people to improve their happiness and health by improving their experiences. She is intrigued by finding the common thread in masses of data and has a special affinity for healthcare-related projects. Besides abusing her beloved drawing tablet to express herself, Laura likes sports, especially horse riding.

Rosanne constantly challenges herself because there’s always room for improvement! She believes in tension building to thrive, spot opportunities, create new ideas and combine data and qualitative insights to make sound business decisions. In her free time, Rosanne is passionate about taking care of stray cats & dogs at a foundation.

Mariana is excited about solving big problems and making sense of complexity while making the world a better place. Empathising with the problem and defining the challenges ahead give her the most satisfaction! For Mariana, there’s nothing like being a mother of 30+ plants and photographing beautiful places.

Astrid is a true visual thinking enthusiast – if she is not researching, you will probably find her applying her drawing skills as one of our visual thinkers’ heroes! She loves to combine it with Service Design to simplify complexity and communicate better. As creativity is never enough, Astrid started her own ‘knutselclub’.

Como o verdadeiro Capitão Planeta da Koos, Michaël é apaixonado por tornar o mundo novamente neutro em termos de CO2. Com a sua ambição de mudança, não vai recuar neste complexo desafio.

Jette is always motivated to realize the big ideas in her head. She loves it when a plan comes together. Beauty can be found in everything, whether it’s a designer chair or a potato masher. Jette is just like the user behaviour she observes: There’s always more than meets the eye!

Serena não é apenas consultora em service design, é também perita em simplificar informação complexa, de forma visual. Ela é capaz de traduzir visualmente tudo e mais alguma coisa: desde conferências a aventuras em viagem, de journeys de clientes a capas de álbuns.

Noortje rebenta de entusiasmo quando o desafio é pensar em estratégia e branding. Com a sua atitude terra-a-terra, ela consegue manter-se sempre à tona, mesmo em alturas de caos criativo. A não ser que o caos aconteça no seu armário, sem dúvida demasiado pequeno para a coleção de ténis dela.