Marlen chose a career where user research and solving complex challenges for our planet and people plays a huge role. Her heart beats for regenerative design and social entrepreneurship, so she constantly partners up with like-minded people to create impact together. If the everyday urban jungle becomes too much you will find Marlen on the yoga mat, sailing Berlin rivers or exploring new countries and cultures.

Myrthe wants to create delightful experiences while making people around her excited and motivated about service design. Collaborating with various stakeholders and disciplines to find answers to complex questions, that’s is her jam!

Vasco is enthusiastic about combining business and engineering with service design to see how real needs turn into actual outcomes and processes. Although analytical, he enjoys the value that openness and creativity bring. Former ballet dancer and a sports fan, you can find him listening to the most random music, from classical to techno.

Inês believes design is the tool that drives change, by bringing people together. She is enthusiastic about designing for people, with people to impact lives in meaningful ways.

Luiz is eager to make the world a better place, one experience at a time. He understands how everything is interconnected and how new ways of re-organising can be designed to improve society, environment and other key stakeholders. He also likes the intersection between design and AI, since he’s worked as Data Scientist. In his free time, Luiz enjoys laying in the sun with friends to chat and cooking sweets.

Laura likes to describe her way of working as a merge of service design and sailing, her two passions. Goal-oriented, she spots a dot on the horizon and sets the direction to go! When she finds obstacles along the process, she’s flexible to adjust. Laura believes the balance stands between being a go-getter & open-minded.

Laura is passionate about designing for people with people to improve their happiness and health by improving their experiences. She is intrigued by finding the common thread in masses of data and has a special affinity for healthcare-related projects. Besides abusing her beloved drawing tablet to express herself, Laura likes sports, especially horse riding.

Catia is a hands-on designer. Getting to know people and their realities, to be able to materialise ideas and bring innovation to life is her passion! No wonder she finds the first and last part of the double-diamond the most interesting. Catia loves adventure – she climbed the highest point of Portugal.

Joris is a venturous service designer with a passion for innovation. With a background as product owner and strategic design, he challenges the status quo with his curiosity. Joris loves going on out-of-the-ordinary adventures and enjoys doing his meetings from a beach club so he can jump in his surfboard after.

Michaël loves a challenge – this becomes evident from his cooking adventures as well as his projects. He lives by his favorite expression “simplicity is a puzzle of complexity”, by finding the common thread and bringing structure. Moreover, he’s the real Captain Planet at Koos, ensuring we keep an eye on our social and ecological responsibility.

Jette is always motivated to realize the big ideas in her head. She loves it when a plan comes together. Beauty can be found in everything, whether it’s a designer chair or a potato masher. Jette is just like the user behaviour she observes: There’s always more than what meets the eye!

Noortje gets thrilled with the enthusiasm from thinking about strategy and branding. With her down-to-earth attitude, she always manages to keep the overview in times of creative chaos, unless it’s the chaos in her wardrobe because that is way too small for her gigantic sneaker collection.

Natalie is a master at capturing the essence of any problem and loves translating this into solid strategy, bringing different perspectives together. There’s no complex challenge she can’t navigate through due to her strategic thinking. Know of a book club? Natalie is in love with reading and is looking for one!