Transform the way you work.
CX Transformation is not about digitising current processes. It is about transforming the way your organisation approaches innovation and daily business. It is about how you operate. And why. It requires new and powerful ways of working across the business, blending the right elements of design, agile and lean start-up thinking.
We can help identify and design your ultimate design playbook;
- powerful team composition (roles, skills, purpose)
- toolkit and processes (how do we work together)
- the right philosophy (design + agile + lean start-up + …)
“Playbooks are not a goal by itself. It is an accelerator for achieving real business goals, like being a leader in customer experience…”
Jules Prick
Koos Service Design
Implementing toolkits
Developing a toolkits is a great way to collect and centralise knowledge, align on terminology and develop training material for a consistent way of working within the organisation.
We believe a toolkit is best taught in practice and best mastered through intensive experience. That’s why we often develop toolkits in conjunction with internal academies.
Want to know more? Reach out!