In the past, we have seen organizations focusing on the ideal customer experience, without contributing with the right tools, environment, and trust to their employees to provide such experience. This is a dangerous red flag!
Enthusiastically, we are witnessing more organisations realise this: ensuring their employees are happy in the workplace is crucial to a thriving business. If the goal is to have satisfied, loyal customers, companies must take their employees’ care seriously and as a priority. This way, we make sure they are motivated, fulfilling their tasks with the right energy, and providing a great experience to the final customer.
If you are curious about actual learnings from real employee experience projects, we encourage you to keep reading!
At Koos Service Design, we work with different organisations, from the Netherlands, Portugal to the rest of the World, in their quest to become more human-centered. And, therefore, many different approaches and levels of Service Design maturity.
To our surprise, noted organisations in Portugal are taking this matter seriously. They prioritise Employee Experience with a Service Design approach, truly investing time and resources into understanding their employees, setting an example for many corporations.
Read further about one of the multiple Employee Experience projects Koos has developed with Sonae group.
Koos encourages you to take a step back and understand if you are neglecting your employee’s experience by focusing only on your customer and making that change!