If you would have asked me whether it was possible to do a fully remote Service Design project one year ago, I would probably have said no. Today this sounds both naive and pessimistic, since we now know it is very possible indeed.
Last week, we finished our very first fully remote project. From the kick-off to a brainstorm session, and from interviewing to presenting the results to our client. Everything happened out of the comfort of our bed/living/study rooms.
So how do we like this way of working, and are we never going back to the old school way of working? And was it really that different or almost the same?