A little over six months ago, we were all running our collective butts off in preparation for the five year anniversary of Service Design Days. Wondering which lectures we wanted to follow, how to correctly pronounce ‘dos cervezas por favor’ and reminding each other to pack sun screen for our annual Service Design retreat in Barcelona. Little did we know that we were on the brink of a global pandemic which would shake up the world and disrupt 2020 like no-one saw coming. However, as designers we know that disruption also brings change and sparks innovation.
Yet here we are, SDD 2020 has actually happened! A fully digital three-day conference packed with lectures, masterclasses and case studies. We find ourselves plowing our way through the digital jungle filled with missed mute buttons, robo voiced speakers and perfectly styled bedrooms. We used Hopin as our machete in search of learnings that would not only make us look smart as bloggers, but also help you get up to speed with the latest trends in the Service Design world. And so, after finishing our three-day Service Design adventure, this is what you should know.