Customer Loyalty beyond the program
About the coach
Artur Poluektov – passionate about learning Artur can combine knowledge from economics, psychology, and design to approach the most complex problems
Why this topic?
Do you want to bring your toms of value to your customers? Do you strive to evolve a relationship with your customers from a one-time transaction to a life-long partnership? Do you wish to move your customers from detractors to promoters?
Then don’t lose the opportunity to join this unique L&L focused on customer loyalty and on how to build a loyalty program that truly addresses customer needs, builds bridges and strengthens relationships.
From individual contributors up to C-Level executives.
What will be covered?
- What is customer loyalty?
- Types of value generated by loyal customers
- Different types of loyalty
- Building your loyalty program
What will be the key learnings?
Come to this Learn & Lunch session and explore tactics to improve and maintain your customer relationships to reach their loyalty.