Learn & Lunch

CX Transformation

21 Mar 2023, 12:00-13:00 CEST
Online via a Zoom Call
Head of CX, CX Manager
Jules Prick

About the coach

Jules Prick – our expert in user-centred innovation and customer experience design.

Why this topic?

As the pace and complexity of our world increase, so does the need for organizations to be able to adapt to change quickly.
With our 10 years+ experience in Service Design and Customer Centricity, we have seen projects across different industries. At Koos, we started to analyse what factors can determine the success (or failure) of a project.

For whom?

For those responsible or involved in driving customer-centric and digital transformations.

What will we cover in this Learn & Lunch?

We’ll discuss the do’s and don’ts around CX Transformation, show you some real-life success stories (and failures) and provide you with a hands-on model to identify key barriers and develop maturation strategies.

What will be the key learnings?

We cover our CX Maturity model including maturity phases, key organisational elements, maturity strategies and our top 5 learnings.

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