How to make CX stick?
How to make Customer Experience stick?
Running one CX project is one thing, but how do you make a whole organisation work customer centric? And why is it so difficult for designers to get all the other people to jump on the train? Our (first!) L&L guest speaker Stefanie van Orsouw dives into the topic and gives us the 4 big lessons on how to make CX stick!
Why we Learn & Lunch?
Get out of your bubble and learn remotely during these strange times. While working from home, let’s keep our spirits up and work on our design knowledge and skills! Koos organizes these lunch sessions to bring marketing, CX, UX, and other design enthusiasts together. Stay connected and learn cool new design tools and methods. The weekly lunch sessions are interactive which means a combination of listening, doing and reflecting to eventually get some eye-openers or new insights related to service design and UX. Design thinking training has never been so easy.