Learn & Lunch

The future of Service Design

15 Jan 2021
Online, Zoom
Beginner - Intermediate
Robbert-Jan and Birgit Mager

The Future of Service Design

Throughout the last decades, Service Design has become close to „the new normal“ – where more and more organisations adopt a way of working based on design. So, at the beginning of this new year, let’s take a step back and have a good look at the emerging issues and developments in the field of service design.
And we are proud to announce that we have a very special guest speaker for this Learn & Lunch edition: Birgit Mager, president of the global Service Design Network. Based on her research that has been conducted throughout 2020 she will highlight key issues and reflect on the implications for service design practice today! We can expect to touch upon topics like:
  • Managing Service Design at Scale
  • Service Design and Technology
  • Service Design Meets Business
  • Service Design and Education
  • Service Design and Sustainability
  • Service Design and Future Forecasting

Why we Learn & Lunch?

Get out of your bubble and learn remotely during these strange times. While working from home, let’s keep our spirits up and work on our design knowledge and skills! Koos organizes these lunch sessions to bring marketing, CX, UX, and other design enthusiasts together. Stay connected and learn cool new design tools and methods. The weekly lunch sessions are interactive which means a combination of listening, doing and reflecting to eventually get some eye-openers or new insights related to service design and UX. Design thinking training has never been so easy.

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