Learn & Lunch
The power of Customer-Centric Digital Innovation
Why this topic?
We have collected experience on how to help organisations to be agile, efficient, and data-driven by adapting swiftly to thrive in the digital era.
In this session, we embrace the strategic potential of digitalisation and unlock new possibilities by harnessing the power of customer-centric approaches.
To Whom?
This Learn & Lunch is designed for:
- Managers, Directors, and Heads who are involved in digital innovation, digital products, and digital transformation
- It is ideal for those seeking to enhance their understanding and expertise in this area of knowledge
What will be covered in this L&L?
- A human perspective on the digital innovation process
- Taking a systemic approach and considering other factors beyond data
- Factors related to sustainable digital innovation, including strategy and cultural integration
- Making digital innovation more customer-centric
- Identifying key barriers and strategies to overcome them, ensuring meaningful change rather than superficial efforts
What will be the key learnings?
Come to this Learn & Lunch session to gain a broader understanding of digital innovation and its various components:
- Delving into each component
- Identifying key barriers, and exploring strategies to overcome them
- Emphasizing the human aspect within the transformation process
About the coach
Luiz Botega – our service designer specialist in exploring the intersection between Design and AI.
