Onze succesformule

Het team

Merlijn Sluiter Service Designer

Merlijn aims to understand how the planet works to identify which strings to pull to solve every problem and create utopia. She wants to impact as far as her power reaches by diving into different subjects, talking to interesting people and co-creating solutions to complex problems. Fun fact? Merlijn enjoys theatre without knowing the performance, to be surprised.

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Luis Caturna Business Developer

Luis is passionate about human diversity and cultures. He’s all about positive energy and waking up with a heightened reason to learn, share and enjoy. Luis loves team sports, especially basketball, which represents team spirit, the importance of your fellow mate, cooperation, multiculturalism and fair-play.

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Dylan Wienke Service Designer

Dylan is using his psychology background and customer experience to support organisations in developing services in the best possible way! Besides that, he also likes to travel and play football. The best way for him to start the day is a cold shower and a cup of coffee.

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Marianna Dente Service Designer

Marianna is passionate about designing better services. One of the reasons why she joined Koos was her willing to improve people’s life with the help of services which make a positive impact on the planet. Moreover, she is a very talented beginner yoga teacher who is into travelling and meeting new inspiring people.

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Vasco Alves Service Designer

Vasco is enthusiastic about combining business and engineering with service design to see how real needs turn into actual outcomes and processes. Although analytical, he enjoys the value that openness and creativity bring. Former ballet dancer and a sports fan, you can find him listening to the most random music, from classical to techno.

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Inês Ramalhão Service Designer

Inês believes design is the tool that drives change, by bringing people together. She is enthusiastic about designing for people, with people to impact lives in meaningful ways.

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Luiz Botega Service Designer

Luiz is eager to make the world a better place, one experience at a time. He understands how everything is interconnected and how new ways of re-organising can be designed to improve society, environment and other key stakeholders. He also likes the intersection between design and AI, since he’s worked as Data Scientist. In his free time Luiz enjoys laying in the sun with friends to chat and cooking sweets.

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Jeroen Otte Berlin Managing Director

Jeroen is a Design engineer-turned-service designer-turned-managing director. Europe is his country, and rugby is his culture. Here to help you solve your customer-related challenges.

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Ruben Aalbers Business developer

Onze salestijger richt zich op het verbeteren van de werknemers- en klantenervaring, want het een kan niet zonder het ander.

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Frances den Ouden Service Designer

Frances creates the space to question the ordinary, understand differences between people and translate them to produce positive impact. As an anthropologist, she loves to dive into the organisational culture of clients to understand the way they behave. Unlike most Koosjes, Frances doesn’t start her day with coffee but with a yoga stretch.

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Laura van Overhagen Service Designer

Laura likes to describe her way of working as a merge of service design and sailing, her two passions. Goal-oriented, she spots a dot on the horizon and sets the direction to go! When she finds obstacles along the process, she’s flexible to adjust. Laura believes the balance stands between being a go-getter & open-minded.

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Laura Schrauwen Service Designer

Laura aims to improve people’s lives, making them happier, healthier, and socially engaged in their environment. Being close to the users and involving them in the process is vital for her, especially in healthcare-related projects! Besides abusing her beloved drawing tablet to express herself, Laura enjoys horseriding at the beach.

Send Laura Schrauwen an email