The goal was to better understand the context of the users and supervisors while creating an initial version of the digital platform. Therefore, we used the ‘Build, Measure, Learn’ approach and ran exploratory and usability research simultaneously.
In 6 weeks, we iterated the prototype three times while building three customer journeys that visualised the current learning experience of less literate citizens, less digitally literate citizens and their supervisors. Our innovation consultant focused on the explorative research and creating the customer journeys, and our Digital Product Designer focused on designing, testing, and iterating the prototype.
Next to doing 1-on-1 in-depth interviews and usability research, we also joined several language and digital courses at public libraries. This was not only fun to do, but it also allowed us to experience the dynamics of the context better and understand the role and impact the supervisors have.