Employee experience strategy
Service design offers a great methodology (and mindset) to start building employee experience. Here are some basic tools to get you started;
Needs based personas are a great tool in understanding the motivations of our employees and what they really value. These motivations, drivers and needs are a great starting point to develop (unique) employee value propositions to attract and retain the future workforce.
EX Journey ecosystem
An ecosystem helps creating an overview of all important employee journeys within the organisation (and who is responsible for them). Next step is to prioritise, map and redesign the key journeys and assign journey owners.
EX Performance Dashboard
We track the most dominant and important employee needs and motivations and measure how we perform on those as an organisation. This help us to make better strategic decisions on where we want to allocate our EX budget.