Think big, start small.
Transformation does not happen within a few months, as we are talking about changing our behaviour and the way we work together. Our framework is perfect for developing absolute plans while understanding what needs to be built and implemented on a short-term level.
We will always start small and iterate (like designers do) by involving key stakeholders and letting the organisation experience the value of CX management. One step at a time we will define and refine your plan for the next 3 months.
We will slowly build your CX management as practical, feasible, and effective as possible – for you and your team.