Transforming teams and organisations all over the globe.
We believe that design can change the world. Our aim is to help like-minded individuals, managers, and teams to embed the strategy, vision, skills, and capabilities needed to deliver change by design.
Outsmart your competition.
As the world’s pace and complexity of change increases, so does the need for organisations to quickly adapt.
Recent studies show that organisations who understand that CX is a top management issue outperform their peers in most financial metrics – by almost 50%.
Lead in your field today and tomorrow by:
- Delivering more value to your customer
- Being more adaptable to change
- Having more engaged employees
- De-risking and optimising innovation
- Launching products faster and more successfully
- Performing stronger and more consistently
- Cultivating a strong purpose
“Koos knows how to deliver excellent quality every time. All employees are extremely involved, enthusiastic and motivated. I recommend this cooperation to everyone.”
– Ben van Stee – Chief Innovation Office ING
Engineering your CX management.
Koos helps organizations like yours develop their CX management capabilities and become more customer-centric.
We work using a unique and proven framework helping you build your optimal mix of key CX elements:
- Start with a purpose that engages and excites
- Define a guiding CX strategy and measure progress with the right metrics
- Empower your team with the right skills and tools
- Ensure an encouraging culture with facilitating leadership on all levels
- Operate with multidisciplinary teams and a customer-centric way of working
Call us now for a free intake.
Our CX performance offer.
Something else in mind?
We do so much more and tailor our toolkit to the needs of every project.
Who likes standard anyway?